Privacy Policy cuci99

1Information We Collect

During the registration and use of the cuci99 platform, we collect various categories of information to ensure that safe, legitimate and effective services can be provided to you. This information falls into two main categories.

Information you provide directly:

• Identity information: Full name, identity card number (MyKad), date of birth and nationality. This information is required for the identity verification process (KYC) to comply with international licensing requirements.
• Contact information: Email address, mobile phone number and mailing address (where applicable).
• Financial information: e-wallet account details (Touch 'n Go eWallet, ShopeePay), bank account number for processing DuitNow or FPX transactions, and crypto wallet addresses (USDT, BTC, ETH) if you use those payment methods.
• Account information: Username, encrypted password, and personal preferences within your account.

Information collected automatically:

• Usage data: Gaming activity records, betting history, deposits and withdrawals, and bonus usage.
• Technical data: IP address, device type, operating system, web browser type, and login session information.
• Cookie data: Session cookies and functional cookies that help us remember your preferences and improve your experience.

2How We Use Your Information

Every piece of information we collect is used for a legitimate and specific purpose. cuci99 does not use your data for purposes other than those stated below without first obtaining your consent.

• Account management: Creating, maintaining and protecting your member account, including processing registrations, verifying logins and resetting passwords.
• Transaction processing: Securely processing deposits (minimum RM10) and withdrawals (minimum RM100) through your chosen payment method, with typical withdrawal processing times of between 10 and 45 minutes.
• Legal compliance: Meeting international licensing requirements including Know Your Customer (KYC) procedures and anti-money laundering (AML) obligations.
• Bonus and promotion management: Calculating and crediting eligible bonuses, including the 200% first deposit bonus of up to RM1,500, and monitoring the related wagering requirements.
• Platform protection: Detecting and preventing fraud, multiple account usage and activities that breach the platform's Terms and Conditions.
• Customer support: Providing assistance through 24/7 live chat and email services in Bahasa Melayu and English.
• Service communications: Sending important notifications related to your account, policy changes or security updates.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve performance, usability and game selection.

3Sharing Information With Third Parties

cuci99 does not sell or rent your personal information to any external party for marketing purposes. However, there are certain situations where we share your information with carefully selected third parties.

• Payment service providers: The required transaction information is shared with e-wallet providers, FPX partner banks and crypto platforms to securely process your deposits and withdrawals.
• Gaming software providers: The required game data is shared with software providers that supply games to our platform, solely to enable a smooth gaming experience.
• Regulatory authorities: We fully comply with any lawful request from the relevant licensing body or authority based on our legal obligations.
• Identity verification services: KYC information is shared with accredited third-party identity verification service providers to verify member eligibility and age.

All third parties that receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified by cuci99.

4Data Security and Protection

cuci99 implements various technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• Data encryption: All data transmission between your device and our servers is protected by SSL/TLS encryption protocols. Sensitive data in storage is also encrypted using industry standards.
• Access controls: Only authorised staff with a legitimate work requirement are permitted to access member personal information. All access is monitored and audited regularly.
• Secure infrastructure: Our servers are protected by firewalls, intrusion detection systems and continuous around-the-clock security monitoring.
• Two-factor authentication: We encourage members to enable two-factor authentication to add an extra layer of security to their accounts.
• Regular security audits: Our systems undergo periodic security reviews and penetration testing by independent experts to identify and address potential vulnerabilities.

While we implement comprehensive security measures, we want to make clear that no data transmission system over the internet can be completely guaranteed to be free from security risks. You are also responsible for keeping your account password confidential.

5Data Retention Period

cuci99 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. We also retain certain data for the period required to meet our legal obligations.

• Active account data: Retained for the entire period your account remains active on the cuci99 platform.
• Financial transaction records: Retained for the minimum period set by international licensing requirements for audit, fraud prevention and AML compliance purposes.
• Identity verification data (KYC): Retained in accordance with the applicable regulatory requirements, typically for a longer period than standard operational data.
• Support communication records: Retained for a reasonable period for quality control purposes and service history reference.

Once the specified retention period ends, your data will be securely deleted or anonymised in accordance with our internal procedures.

6Cookies and Tracking Technologies

cuci99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for the basic functions of the platform such as login verification, session security and language preferences. These cookies cannot be disabled without affecting the basic functions of the platform.
• Functional cookies: Allow the platform to remember your preferences such as account settings and display preferences to provide a more personalised experience.
• Analytical cookies: Help us understand how users interact with our platform in aggregate, enabling us to make continuous improvements.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and experience on the cuci99 platform.

7Your Rights Over Personal Data

As a cuci99 member, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.

• Right of access: You have the right to know what personal information we hold about you and to request a copy of it.
• Right of correction: If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting our customer support.
• Right of deletion: In certain circumstances, you have the right to request deletion of your personal data. Please note that this request may be limited by our legal obligation to retain certain records.
• Right to object: You have the right to object to the processing of your data for certain purposes, including marketing communications.
• Right to restriction: You may request that the processing of your data be restricted under certain circumstances.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the cuci99 customer support team via 24/7 live chat or email. We will process your request within a reasonable time.

8Amendments to This Privacy Policy

cuci99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technology used. Any amendment will take effect upon publication of the updated version on our website.

For significant and material amendments, we will provide advance notice to members via their registered email or in-platform notification at least 14 days before the amendment takes effect. For minor or editorial amendments, we may simply update the revision date without a separate notice.

Continued use of the cuci99 platform after the amendment effective date will be considered your acceptance of the amended Privacy Policy. If you do not agree with any amendment, you have the right to close your account by contacting our customer support.

9Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us.

• 24/7 live chat: Access our live chat service directly through the cuci99 platform for immediate assistance in Bahasa Melayu or English.
• Email: [email protected] — we aim to respond to email enquiries within a reasonable time.

Our privacy team is ready to help you understand your rights and address any concerns promptly and in full confidence.